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Store Policies

Rubber Soul Bicyles Returns/Exhanges/Shipping Policies

RETURN AND EXCHANGES*
Rubber Soul Bicycles has a 30 day return policy. Credit will be issued when product is returned in ORIGINAL CONDITION and PACKAGING.  


If purchased online, mail your return or exchange to:

RUBBER SOUL BICYCLES
132 W NEES AVE #111
FRESNO  CA   93711 
Attn: RETURNS

 

IN-STORE PICKUP

Orders requesting in-store pickup will be ready after 2:00 pm the following business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

SHIPPING AND SHIPPING REFUNDS

All products currently in stock will be shipped within 2-5 business days from date of purchase. Return shipping charges will be refunded if items are shipped in error by Rubber Soul Bicyles. Shipping will not be refunded on items ordered in error by the customer.

View shipping rates

 
WARRANTY PROCEDURE
If you have purchased and recieved an item from Rubber Soul Bicycles which you believe has a manufacturers defect, we will do all the work for you. Rubber Soul Bicycles will deal with the transaction and the manufacturer.

Just send the product back to us for inspection so we can assess the problem and defect to make sure the item will be covered under the manufacturers warranty policy. We cannot determine if a item is defective without seeing it first.


PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

*EXCEPTIONS
Tubular Tires may not be returned once they are glued. Food, including Bars, Gels and Drink Mix may not be returned, even if unopened.